"Build someone up. Put their insecurities to sleep. Remind them they’re worthy. Be a light in a too often dim world." -Anon
Every crew needs a fearless leader who empowers and enlivens!
Frank is the outspoken, charismatic viking that has captained this ship through it’s evolution from a one-man-show into an expansive, innovative digital agency. Never afraid to challenge the status quo, Frank applies his creative genius to the process of blowing shit up and building from the pieces. On top of being a mastermind at everything digital, Frank is a super dope dad, a loving partner, and an integral part of the communities he lives and plays in. #betterwithabeard
Harness the power of passion and ingenuity and level up your marketing game with Frank!
Recently, in our local social media scene, we watched a local business get burned in a most glorious fashion when trying to go to battle with a customer who left a negative Facebook review. Not only did the business embarrass themselves, they inadvertently recruited a legion of opponents and lost scores of existing and potential customers. No business owner wants to end up in that situation, and it can be easily avoided by following these five simple steps:
1. Own your shit.
Even if you truly have done no wrong, owning the fact that you didn’t come thru in your customers eyes is important. It will validate their experience, and show other potential customers that you actually care about how each person experiences your business. Showing your customer you are willing to own a mistake and at least try to make it right will earn you some legit street cred.
2. Stay humble. Don’t get defensive.
Nobody cares how right you think you are, all they will see is how defensive you have become. Once you go on the defense, you’re typically on a one way path of escalating conflict and pitting yourself against a customer. You will only end up looking like the bad guy. It’s best to swallow your pride and take the high road.
3. Offer a solution.
Here is a chance to both market yourself, save some face and do the right thing. Offer up a solution in the form of solving the issue, providing compensation, or comping their next experience. This is a great way to convert an unhappy customer to a happy one, allow you the chance to create a positive experience on the second try, and maybe even recruit a word-of-mouth evangelist for your business.
4. Take the conversation offline.
Keeping a conversation online does little but create more opportunity to make a mistake and look bad. Besides, the more things carry on online, the more likely you are to get trapped in a defensive roll and escalate into a conflict state. Taking things offline. Make a phone call or schedule an in person visit. This helps to diffuse any simmering animosity as having a voice conversation or in person conversation humanizes the whole thing, making it unlikely anyone will stay hostile and angry.
5. Keep it super simple. (K.I.S.S.)
Long winded responses are not what anyone but an internet troll is trying to get out of you, and when you give one, you might just be feeding the troll. Keep your response short, concise and with a definitive goal of finding a resolution to mitigate the opportunity for escalation. You’ll also save everyone involved a ton of time.
So, when you get one of those stinging one star reviews that gets under your skin and makes you want to lash out – don’t. Take a deep breath, walk away for a few moments, and when you come back to it, follow these five steps, knowing that everything will be okay. You can do it the right way. And if you need a little help, thats where an agency like ours is only a phone call or email away.
Marketing agencies experience ample temptation to switch up their branding and morph into something new. It's part of constantly being deep in the creative process, always looking for new and exciting ways to communicate a brands message. This creative process applies to our own branding too. We have worked to be mindful with changes we have made as our branding has evolved, and tried hard to think critically about what direction we want to take. That said, there comes a time when we have to own our shit and admit when that direction wasn’t the right fit.
About four years ago we made the choice to switch our colours to blue, take a softer approach to verbiage, and appeal to a more corporate audience. While there were some benefits to this choice, and it undoubtedly helped us appeal to certain prospective clients, it didn’t represent our values. We were doing ourselves a disservice by not being true to who we were — a digital marketing agency that is unapologetically honest about who we are and what we do.
So, its time for a change. Not only are we going back to our roots, but we are bringing in all the amazing attributes we have acquired in the decades we have been at this. As our team continues to grow, we’ve brought a whole lot more awesome to the equation.
Welcome back the edgy, brash, confident, fearless, honest and rebellious voice that is our roots. Welcome anew the fresh, stylish, savvy, youthful, varied, and evolving voice that is our growing team. We are those people who drop the F bomb in a business meeting and aren’t ashamed we did. We are that ad agency that pushes the envelope of what an audience is comfortable with. We are that group of people who put our money where our mouth is in an effort to fearlessly defend what really matters. We are parents, siblings, spouses, lovers, fighters, artists, free thinkers, misfits, teammates, creatives, sons, daughters, coffee drinkers, box smashers and adventurers.
We’re going to kick some ass, take some names, and get the job done. So, tag along. We promise this is going to be fun.
Dynamic site content is one of the best ways to boost your website’s search engine rankings and improve your overall SEO -- and is an essential component to the success of any eisting or new website project. However, adding new content can be a hard thing to do with general site content, as your services, products or information may be relatively static. That’s where blogging can be incredibly useful in helping move your site up the search rankings, as well as help share your own personality, company values, ideas and valuable expertise with your current and potential audience. Even if you feel your company doesn't need a blog or doesn't have blog worthy content, your marketing success depends on it.
Here are some key points and accompanying tools that might help make writing for your blog more successful:
1. Get over writers block and start writing
One of the biggest hurdles to writing is actually making it happen. A great way to help get your words flowing is to make writing a daily and habitual affair. Daily Page is an easy-to-use tool designed to help get you motivated to write something every day and get over that writers block.
2. Stay consistent and regular
Much like Daily Page, Twords is an app that encourages you to get writing and finish those articles or blog posts! The key difference with Twords is it encourages users to stay consistent with blog writing and posting. This helps with gaining that crucial SEO traction, as studies have shown that consistent,regular and relevant content leads to the biggest upswing in website keyword ranking, traffic and ultimately leads. Twords will help keep you accountable to get the job done and your websites SEO rocking.
3. Topics made easy
Having trouble figuring out what exactly to write about? No problem, just leverage “Help me Write” and ask your audience for input. This app allows you to share your topic ideas on social media to straight up ask your audience what they would like you to write about. What better way is there to ensure your content is well received?
4. Stay organized
Not only is Trello an amazing tool for organizing teams and workflows, it is also a great way to keep content flowing. You can organize your teams, create tasks, generate content ideas and assign them to team members, encourage collaboration, assign due dates and track progress to completion. Bring your team together and leverage Trello to make collaboration routine and easy.
5. Make sure you got what you write, right!
Sometimes when you have scoured your article a dozen times, you get a little cross eyed and don't alway catch the errors. Grammarly and Correctica can help with that, and make sure your content is as mistake free as possible.
Of course, sometimes everyone needs a little help getting their content jsut right, as always feel free to drop us a line if you have questions or need some professional guidance!
Well, that was one hell of an experience!
Over the last few months our crew threw political caution to the wind and opted to invest our time and energy into the election campaign of Charlie Clark — the mayoral candidate we believed to not only be the best option, but the only real option for our city to move forward. We started things off back in June with assisting on the graphic design for the campaign launch, and solidifying the foundations for the social media component of the campaign. Shortly after launch, we handed social media over to Molly Seaton-Fast, the campaigns official and very talented social media coordinator. Later i the campaign we also produced some highly effective videos to push the campaign forward in the final stretch, which is where it really counts. Have a look at the videos we produced and some of the stats below for the social campaign. We are proud of our work on this project, and the amazing new Mayor we have in Saskatoon as a result! The stats for social over the duration of the campaign and during the final push are impressive (we would show them off, but discretion is important too!), and the engagement with voters and the hard work of an inspired and well organized campaign team got the job done!
The following video, the first we produced for the campaign, recieved a whopping 33,208 views on Facebook!
Our second video, Charlie's message to the voters of Saskatoon, recived an impressive 28,307 views on Facebook - just day before the election!
Do you have a business, organization or cause in need of some inspiring media and effectve marketing campaigning? Drop us a line and let us help get the ball rolling!